DMS's Export & Import knowledge and expertise, combined with an enormous network of over 350 World-Wide agents, offer a door-to-door delivery service that will add a whole new dimension to your distribution or marketing projects. This ensures that your consignment arrives in the correct location on time, "every time." We also include in-depth management reporting, sophisticated data & communication systems, and professionally trained personnel at every level to respond efficiently to your specific requirements.
Booking: - On booking a consignment our operations department will request a complete collection address, full destination details, and a detailed description of the consignment to be despatched. This may include the total number of packages, weight and dimensions.
Consignment Detail: - DMS will provide you with a Pre-Shipment Advice which includes the consignment tracking information, internal referencing and estimated delivery date. We can also complete all the documentation on your behalf enabling a seamless transition, reduced administration and a time saving benefit.
Tracking: - Should the need arise, you can contact one of our courier service personnel and provide them with your consignment tracking number or your internal reference. DMS do provide a complete POD (proof-of-delivery) including the name, date & time. Full traceability of your consignment can be monitored throughout its journey which can be found on our In-House D-Track system.
Customer Support: - Within our customer support department, the main focus is on empowering our personnel with the authority to do "whatever it takes" to fully satisfy our Client's needs. If you have an unusual shipment requirement or simply need to discuss an item on your invoice, contact one of our Customer Support agents who will be only too pleased to help with your enquiry. Whatever your requirements are, whether it be 1 small sample or 500 consignments a day, DMS is committed to providing you with nothing less than an exceptional service throughout.
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